Picking the right carpet cleaning company isn’t that hard. There are a few simple things to look for — and a couple to just be aware of.
Choosing the right service company for your floor cleaning needs doesn’t have to be hard. In fact, it’s pretty easy, when you think about it. We’ll give you a few pointers to make sure your new provider covers, as well as a couple that could be red flags.
Make sure you get these
Certified training, modern equipment, best products. These all seem like easy choices, right? But you would be surprised. Make sure the techs are IICRC- or CRI-certified. These ares the industry’s leading certification standards. And that your service company uses new, well-kept, and modern equipment, designed to do the best job while safeguarding your flooring. Finally, you want your carpet cleaning company to use safe products that won’t threaten your family’s or pet’s health.
Experience counts. Make sure your service provider can provide plenty of references you can call on. Sure, they’ve been chosen by your provider, but be sure to ask tough questions to get these previous customer’s real opinions.
Don’t forget to check online reviews at sites such as Yelp, Google, and even Facebook. You’ll be spending your hard-earned money with these companies and trusting them with your home or business. Make sure they know what they are doing.
A truck-mounted, hot water extraction system. You don’t want some guy renting a Rug Doctor from the supermarket and claiming he can get your carpets clean. Truck-mount systems are the Roll Royces of carpet cleaners. Compared with portable machines, truck-mount systems use hotter water, higher pressure, and stronger suction. That means a better, cleaner, and more thorough job.
And avoid these
Don’t pick a company based on the lowest price. If a prospective service company is offering you a low-ball price, you’re very likely to get sub-standard service, from techs who don’t care about your needs or what they are doing, using products and equipment that could actually damage your floors and carpeting.
If you choose the lowest price company, you’ll likely need to call them again in a few weeks or month. You may even feel it necessary to complain to the company owner or local trade business oversight organization, like a chamber of commerce.
Watch for hidden fees or left out details. A lot of disreputable service companies are able to low-ball quotes by leaving out things like cleaning under furniture, not being careful during the cleaning process, or not properly drying your carpeting. Watch for upcharges on services and products other service providers offer as a part of their service.
Make sure there’s a money-back guarantee. Experienced cleaners know what stains are permanent and what they can get out and protect against in the future. A company that doesn’t offer a guarantee isn’t very confident of their capabilities or ability to delight their customers with skill and service.